Shipping Policy

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Little Riders’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Little Riders’ or ‘us’ or ‘we’ refers to the owner of the website. Our ABN is 63 619 533 489. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
  
  
  Security Policy
   
  We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
   
  We do not store credit card information, we securely submit credit card information to our bank for processing. 
  
  
  Shipping Policy
   
• Location: Little Riders Australia can dispatch orders to any address (physical or postal) that is deemed by Australia Post and/or local state authorities to be a registered or lawful address in Australia. At this stage we do not deliver outside of Australia. If you are not in our delivery area please contact us to discuss delivery options.
• Cost: We offer free pickup option as set out on the Website. If you are unable to pick up your purchase from our warehouse, a delivery charges will apply, as set out on the Website and can be generated using our shopping calculator.
• Timing: Little Riders Australia will endeavor to dispatch orders as quickly as possible or within 2 to 3 days of receiving the order (excluding non-working days in Victoria) Once the Item is dispatched it will take between 2 to 7 Working days for the item to arrive at the shipping address provided to us by the customer. With Pre-Orders maximum delivery time is 10 weeks {for details see section (ci)}. Some delays of several days or more are to be expected during peak periods between October and December months. Little Riders Australia is not responsible for late deliveries. Little Riders Australia takes no responsibility for the delay of deliveries caused by any courier or other third party delivering the goods. Likewise, Little Riders Australia is not liable for any burden, stress, inconvenience, hardship or financial loss caused by any delays. Customers are advised to place orders well ahead of time to ensure sufficient time for delivery during peak periods to minimise risk of unexpected delays. We will deliver the product to the place of delivery you specify when placing your order.
   
• Method and Timing for Pre-orders: Little Riders Australia also offers customers to place pre-orders for the stock which is on order or is in manufacturing process or has not arrived as yet. Pre-orders can be advertised anywhere between 7 to 60 days prior to stock being physically available. Pre-ordering system on www.littleriders.com.au allows customers to reserve a particular item from shipment which is due to arrive in future. We will always display an estimated date of arrived for the pre-order items. Pre-order dates are usually an estimate which means that stock could arrive few days sooner or later than the mentioned date of release. Pre-order must be placed as a regular order with charges for the product and its postage paid in Full and Upfront. Please note, handling and delivery time after the product have physically arrived remains the same as normal (described in section (c)).
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• Change: If you need to change a delivery date or the delivery address, please contact us as soon as possible to see if this is possible. If you are not available to take delivery on the agreed delivery date, you may be charged a delivery fee for each additional attempt for delivery.
• Method: We may deliver the products via a range of delivery methods. You must sign whatever forms, delivery dockets, or consignment notes are presented by the courier prior to acceptance of the purchased goods. Refusal to sign or accept delivery from the courier means you risk your order being returned back to Little Riders Australia. Under such circumstances, you acknowledge that shipping and handling fees are payable for any subsequent re-deliveries. You also acknowledge any costs incurred and made payable by the courier in connection with any return or re-delivery will be passed on to you by Little Riders Australia for payment prior to the handling and/or further requests or processing of such order. By placing your order with us you also acknowledge that your order will by default have Authority to Leave at the front door in secured location, in the case where there is no one at given shipping address to receive the item.
   
• Title: Title in the products will not pass to you until the later of (i) delivery of the products to you; or (ii) all payments due to be made by you to us in respect of the product being processed or otherwise received in full by us. If your payment is declined for any reason we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.
  
  Warranty Policy
   

  Warranty and Duration

  Our Goods come with a six (6) months’ manufacturer warranty against defects commencing from the date of purchase from us (“Warranty Period”), however, you may still be protected under consumer laws beyond the Warranty Period. This warranty against defects does not apply to defects or damage caused by misuse, exposure to liquid or excessive heat, abnormal use, abuse or defects or damage caused by external events outside of Our control. If You discover a fault or manufacturer defect, you must cease using the Goods and if it is within the Warranty Period you have the right to seek for the Goods to be repaired or replaced.

  Australian Consumer Law

  Please note that this Warranty Policy does not impact your rights under the Australian Consumer Law and Regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and item support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

  Lodging a Warranty Request

  To claim under this warranty you can return the defective Goods to us at your expense, together with proof of purchase, within the Warranty Period. You will be requested to provide a description of the defect and your personal details. We will inspect the returned Product. If on inspection of the returned Goods we determine that the defect is covered by this warranty, we will either make suitable repairs or provide a replacement. If we determine that the defect is not covered by this warranty, we will provide You with a full explanation, and if requested, the Goods will be returned to You at your cost. If, at any stage, your Product is found to be defective within the Warranty Period and it is repaired, the Warranty Period on the Product will not extend the original Warranty Period.

  In the event of a particular part failing, Little Riders Australia will supply parts required free of charge. The new parts will need to be collected from our warehouse. Where parts have to be posted customer will be required to pay for postage. In the event of an item not working after replacement parts are installed, the buyer is responsible for the cost of returning the item to us. Item can be dropped off at our warehouse or posted to us. Postage cost will not be refunded by Little Riders Australia.

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Little Riders Australia may use photographic portraits, pictures, video footage and/or audio recordings related directly or indirectly to any product purchased through Little Riders and shared on any type of social media platform, websites, google reviews or directly sent to little riders via email or message including the negatives, prints, transparencies or digital information relevant thereto (the “Material”). Little Riders Australia may reproduce, exhibit, distribute, broadcast, digitize, edit, or otherwise use the Material, by any method and in any media, whether now existing or later created, throughout the world, by incorporating the Material into its website, publications, catalogues, brochures, books, magazines, or commercial, informational, educational, advertising, or promotional materials relating thereto (collectively, the “Works’).

If you disagree with the above then please inform us by sending an email to support@littleriders.com.au.

Note: This product does not ship directly from our warehouse as it is custom made to order. It will ship within two weeks of purchase.

Note: You will be notified when it is ready for collection and that the address will be provided once the product has been prepared.