Product returns cannot be made by the Customer without the prior knowledge and approval of Little Riders Australia. If you wish to seek repair, replacement or a refund for a product, please contact us and we will explain the requirements to you. This may include you providing proof of purchase and evidence of the faulty product to us. Customers may return unopened products sold and fulfilled by Little Riders Australia within 14 days of delivery for a refund (with any additional costs in respect of delivery/re-delivery being at your own expense unless Little Riders Australia determines that you have received an incorrect or defective item). The total refund amount will be the purchase price of the product less the actual shipping costs incurred by us in respect of such product, as determined by the relevant postage company, if such shipping costs are greater than our delivery fee as set out on the Website or any invoice issued by us (it being acknowledged that the delivery fee is not a true reflection of the actual shipping costs which we incur in despatching products to our customers). If the actual shipping costs incurred by us in shipping a Product to you do not exceed the delivery fee set out on the Website or any invoice issued by us, the total refund amount will be the purchase price of the product less the delivery fee. Any refund we make will be by the same payment method used to purchase the product. If a product is found not to be defective, we will return the product to you.
All returns should be via registered post and customer should provide Little Riders Australia with tracking details before dispatching the item. Returns received in a damaged state will not be accepted. Unless a product is faulty or defective under the manufacturer’s warranty, it will not be accepted by Little Riders Australia in an opened or used state. This includes the removal of any product seals, shrink wrapping, protective materials, stickers or product attachments and/or accessories.
Special or custom-made orders placed by Customers may not be returned for refund or exchanged.
Products that have been returned under warranty and are deemed by Little Riders Australia to be misused, abused, or subject to inappropriate handling will not be accepted for refund or exchange.
Little Riders Australia may, at its discretion, charge a 10% re-stocking fee on returned products due to change of mind. All returned products must arrive undamaged and in ‘sale-able’ condition, including being sealed, unopened and unused.
You have a duty of care for the product while it is in your possession. If you damage products then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.
The term ‘Little Riders’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 63 619 533 489. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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